News + Events
Troutman Sanders Named Leader in Client Service
December 12, 2012
ATLANTA – Troutman Sanders LLP has been named as an unparalleled leader in client service in the BTI Client Service A-Team 2013: The Survey of Law Firm Client Service Performance report by BTI Consulting.
The BTI Client Service A-Team is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. To select the A-Team, BTI conducted in-depth interviews with more than 240 corporate counsel across the globe.
The full results of this study are now available in the 12th annual report, which comes with an exclusive BTI Custom Client Service Score Spotlight – a detailed, custom analysis of how Troutman Sanders performs against key competitors in driving client relationships, client service trends, service delivery and service strength.
Law firms use this report to focus business development efforts, measure the success of client service programs, complement client feedback initiatives and target firm training. Additionally, more than 800 Fortune 1000 corporate counsel clients use this report to evaluate law firms.
Previously, BTI has selected Troutman Sanders as an Honor Roll firm in its Most Feared Litigation Firm list, as a Predominant Primary Law Firm with Utility Companies in its BTI Power Rankings, and has singled out firm attorneys as BTI Client Service All-Stars.
Based in Boston, The BTI Consulting Group has been providing market research and management consulting for more than 20 years. Billing itself as the leader in providing strategic market research to law and management firms, BTI advertises having the largest knowledge base of clients’ needs and satisfaction. The BTI Consulting Group provides research, sales training, and consulting services to help companies learn how to better service and operate within their market.
About Troutman Sanders:
Troutman Sanders LLP is an international law firm with more than 600 lawyers and offices located throughout North America and in Asia. Founded in 1897, the firm’s lawyers provide counsel and advice in practically every aspect of civil and commercial law related to the firm’s core practice areas: Business Law, Energy and Industry Regulation, Finance, Litigation and Real Estate. Firm clients range from multinational corporations to individual entrepreneurs, federal and state agencies to foreign governments, and non-profit organizations to businesses representing virtually every sector and industry. See troutmansanders.com for more information.